Refund & Shipping Policy
SlayXO tries its best to ensure that the ordered products get delivered within 24 hours of the order being placed. We make sure that the products are in their best condition when being placed for shipment. The only exceptions are weekends and holidays where we fail to apply the 24 hours shipping policy.
Restrictions in Shipping
We do not ship those products that are restricted or banned by the delivery company. Some of the products that fall under this category are animals, currency, drugs, arms or ammunition, bullion, stones, precious metals and, pornography material, etc.
The cutoff times for dispatching an order are given in the form of guidelines and they cannot be held accurately. One of the reasons for the delayed delivery of the product/s can be because of online payment gateways. There can be issues occurring at the manufacturer's end which might result in delayed delivery of the product although we offer 72 hours delivery. The estimated delivery time commences once the order is shipped and it should be taken as the given guidelines only. If there are any delays at customs then we do not take the responsibility for that. Once the order is shipped, it cannot be redirected to any other address.
Domestic orders are shipped between 9:00 AM to 6:00 PM – Monday to Saturday. International shipping takes a maximum of 3 to 23 business days.
We charge no shipping fee on orders over 2500/-. For less than that, a charge of 99/- will be charged as the shipping fee.
If you do not receive your order we provide a full refund. On-time delivery matters the most for SlayXO, and we do not remit the money to the buyer unless the customer verifies the delivery.
We, at SlayXO, make sure that the product ordered is covered under insurance from the time of its order to its delivery date. The moment you receive your goods and provide your receiving signature, the insurance of goods is passed onto you. This is how SlayXO transfers the responsibility of the purchased product.
Taxation and Duties
Prices of a product are inclusive of taxes and duties within India. All international deliveries are dispatched as personal use items only. Custom duties are not the responsibility of the website. In case of any charges of custom duties, we shall inform the concerned customer regarding the same via email or telephone.